Question 1

What is the Pion Power Flex-AC Elite EV Charger?

Accepted Answer

The Flex-AC Elite EV Charger is Pion Power's most advanced portable Level 2 EV charger. It features Wi-Fi and Bluetooth connectivity, app control, smart scheduling, charging history, and access to the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged through GreenMiles™. Available in both 40A (9.6 kW) and 32A (7.6 kW) models, the Flex-AC Elite is compatible with all J1772 electric vehicles and includes both NEMA 5-15 and NEMA 14-50 adapters for flexible charging.

Question 2

What's the upgrade from Flex-AC to Flex-AC Elite EV Charger?

Accepted Answer

The Flex-AC Elite EV Charger introduces Bluetooth-assisted setup, replacing the hotspot connection process used by the original Flex-AC EV Charger. This makes charger setup faster, easier, and more reliable. The Flex-AC Elite EV Charger also features an enhanced Pion Power App experience with a more user-friendly interface for charger management and monitoring, while maintaining the same trusted charging performance and safety standards.

Question 3

Is the Flex-AC Elite EV Charger compatible with my EV?

Accepted Answer

Yes. The Flex-AC Elite EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

Question 4

Does the Flex-AC Elite EV Charger require Wi-Fi?

Accepted Answer

Wi-Fi is recommended to access smart features such as remote monitoring, firmware updates, charging history, and GreenMiles™ rewards. However, the charger will continue to operate normally for plug-and-play charging even without a Wi-Fi connection.

Question 5

Can I earn GreenMiles™ rewards with the Flex-AC Elite EV Charger?

Accepted Answer

Yes. The Flex-AC Elite EV Charger is eligible for the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged while tracking charging activity through the Pion App.

Question 6

How fast does the Flex-AC Elite EV Charger charge?

Accepted Answer

The Flex-AC Elite EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Question 7

Can I use the Flex-AC Elite EV Charger outdoors?

Accepted Answer

Yes. The enclosure rating of Flex-AC Elite is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it's not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connector or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

Question 8

What outlets can the Flex-AC Elite EV Charger use?

Accepted Answer

The Flex-AC Elite EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard 120V household outlets or dedicated 240V circuits.

Question 9

Does the Flex-AC Elite EV Charger support the Pion App?

Accepted Answer

Yes. The Flex-AC Elite EV Charger connects to the Pion App via Wi-Fi and Bluetooth, allowing users to monitor charging sessions, adjust settings, view charging history, and manage charging schedules.

Download the Pion Power App: https://www.pionpowertech.com/support/download

Question 10

Is the Flex-AC Elite EV Charger safe to use?

Accepted Answer

Yes. The Flex-AC Elite EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Question 11

Can I take the Flex-AC Elite EV Charger while traveling?

Accepted Answer

Yes. The Flex-AC Elite EV Charger is a portable EV charger that can be easily transported and used at compatible charging locations, making it ideal for home, cottages, road trips, and travel.

Question 12

Can I adjust the charging current?

Accepted Answer

Yes. The Flex-AC Elite EV Charger supports adjustable charging current from 6A to 40A, allowing users to match the available electrical circuit and charging requirements.

Question 13

What happens if my Wi-Fi connection is lost?

Accepted Answer

The Flex-AC Elite EV Charger will continue charging normally. However, app-based features, remote monitoring, and GreenMiles™ tracking may be temporarily unavailable until the connection is restored.

Question 14

Can multiple drivers use the same Flex-AC Elite EV charger?

Accepted Answer

Yes. Multiple household members can access and manage the charger through the Pion Power App, depending on account settings.

Question 15

Is professional installation required?

Accepted Answer

No. The Flex-AC Elite EV Charger is a portable plug-and-play EV charger and does not require professional installation when used with a compatible outlet such as NEMA 14-50. Simply plug it in and start charging.

However, if you need a new 240V outlet installed or want to verify that your electrical system can support EV charging, we recommend consulting a licensed electrician.

Question 16

What is the Pion Power Flex-AC EV Charger?

Accepted Answer

The Flex-AC EV Charger is Pion Power's original portable Level 2 EV charger, designed for reliable home and travel charging. It features Wi-Fi connectivity through hotspot-based setup and is available in both 40A (9.6 kW) and 32A (7.6 kW) models. Compatible with all J1772 electric vehicles, the Flex-AC includes both NEMA 5-15 and NEMA 14-50 adapters for convenient charging at home or on the road.

Question 17

Is the Flex-AC EV Charger compatible with my EV?

Accepted Answer

Yes. The Flex-AC EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

Question 18

Does the Flex-AC EV Charger require Wi-Fi?

Accepted Answer

The Flex-AC EV Charger can operate without Wi-Fi for basic charging. To access smart features through the Pion Power App, users must connect the charger to Wi-Fi using the hotspot-based setup process. Wi-Fi is required for charging history, firmware updates, and GreenMiles™ rewards tracking. However, the charger will continue to operate normally for plug-and-play charging even without a Wi-Fi connection.

Question 19

Can I earn GreenMiles™ rewards with the Flex-AC EV Charger?

Accepted Answer

Yes. The Flex-AC EV Charger supports GreenMiles™ rewards when it is connected to Wi-Fi through the Pion App using hotspot-based setup. Eligible customers can track their charging activity and earn rewards based on qualifying charging sessions.

Question 20

How fast does the Flex-AC EV Charger charge?

Accepted Answer

The Flex-AC EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Question 21

Can I use the Flex-AC EV Charger outdoors?

Accepted Answer

Yes. The enclosure rating of Flex-AC is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it's not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connecter or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

Question 22

What outlets can the Flex-AC EV Charger use?

Accepted Answer

The Flex-AC EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard household outlets or dedicated 240V circuits.

Question 23

Does the Flex-AC EV Charger support the Pion Power App?

Accepted Answer

Yes. The Flex-AC EV Charger supports the Pion Power App through Wi-Fi connection. Users can monitor charging sessions, view charging history, manage charging schedules, receive firmware updates, and track GreenMiles™ rewards through the app.

Question 24

Is the Flex-AC EV Charger safe to use?

Accepted Answer

Yes. The Flex-AC EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Question 25

Can I take the Flex-AC EV Charger while traveling?

Accepted Answer

Yes. The Flex-AC EV Charger is designed for portability and can be easily transported for charging at home, cottages, campgrounds, and other compatible charging locations.

Question 26

Can I adjust the charging current?

Accepted Answer

Yes. The Flex-AC EV Charger supports adjustable charging current from 6A to 40A, allowing users to match the available electrical circuit and charging requirements.

Question 27

Can multiple drivers use the same Flex-AC EV Charger?

Accepted Answer

Yes. Any compatible J1772 electric vehicle can use the charger. No account setup or app connection is required.

Question 28

Is professional installation required?

Accepted Answer

No. The Flex-AC EV Charger is a portable plug-and-play EV charger and does not require professional installation when used with a compatible outlet such as NEMA 14-50. Simply plug it in and start charging.

However, if you need a new 240V outlet installed or want to verify that your electrical system can support EV charging, we recommend consulting a licensed electrician.

Question 29

Is the Flex-AC EV Charger still available?

Accepted Answer

The Flex-AC EV Charger has been succeeded by newer models such as the Flex-AC Elite EV Charger and Flex-AC LE EV Charger, which offer additional smart charging features and connectivity options.

Question 30

Can I still charge without being connected to Wi-Fi?

Accepted Answer

Yes. When you bought the EV charger, the default charging method is direct charging, which means you can charge without Wi-Fi. If you have connected the EV charger but want to switch back to direct charging mode, you can remove the Wi-Fi connection by resetting the network. Go to the Device List by tapping the three-line icon on the top left corner of the App interface, find your device and tap the […] icon, choose [Reset Network] and then [Confirm].

Under the scenario when you need to adjust the charging current or schedule the charging time while Wi-Fi network is not available, you can use hotspot control to start a single charging session. First of all you will need to connect to the EV charger's hotspot. Once the hotspot is connected, open the App, tap [Use]—[Charge], then you can start charging and make adjustments in charging speed and time as needed. Please see the link for the video instruction: www.youtube.com/watch?v=WJ1YQjfp5DA

Question 31

I have connected the EV charger to my home Wi-Fi, but can I start charging without the App?

Accepted Answer

Yes, we would advise scheduling multiple charging sessions with the Charging Task Scheduler in the App(clock icon on the bottom). If the start time falls into any of the scheduled charging sessions, the EV charger will start charging automatically as soon as it's plugged in. You can add up to 4 charging sessions for a same day and customize the schedule through Monday to Sunday. Please see the link for the video instruction: www.youtube.com/watch?v=x0EcMF0XWtk

Question 32

Can I share my charger with friends?

Accepted Answer

Yes, you can use our sharing function. Open the App, go to the Device List by tapping the three-line icon on the top left corner of the App interface and select the device you want to share. Click "share" and enter your friend's email address. Please see the link for the video instruction: https://www.youtube.com/watch?v=XucvdERl-48

Question 33

Where can I access my monthly charging history?

Accepted Answer

You can check your 7-day charging history with our App. To access your 30-day charging history, please log in to https://evcharger.pionpower.ca/device/index for more information.

Question 34

What is the Pion Power Flex-AC LE EV Charger?

Accepted Answer

The Flex-AC LE EV Charger is a portable Level 2 EV charger designed for reliable home and travel charging. It features Bluetooth connectivity and app support for easy setup and charger management without requiring a Wi-Fi connection. Available in both 40A (9.6 kW) and 32A (7.6 kW) models, it is compatible with all J1772 electric vehicles and includes both NEMA 5-15 and NEMA 14-50 adapters for flexible charging.

Question 35

Is the Flex-AC LE EV Charger compatible with my EV?

Accepted Answer

Yes. The Flex-AC LE EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

Question 36

Does the Flex-AC LE EV Charger require Wi-Fi?

Accepted Answer

No. The Flex-AC LE EV Charger uses Bluetooth connectivity and does not require Wi-Fi for setup, monitoring, or charger management.

Question 37

Can I earn GreenMiles™ rewards with the Flex-AC LE EV Charger?

Accepted Answer

No. GreenMiles™ rewards require a Wi-Fi connection to track charging activity. As a Bluetooth-only charger, the Flex-AC LE EV Charger is not eligible for the GreenMiles™ program.

Question 38

Does the Flex-AC LE EV Charger support the Pion Power App?

Accepted Answer

Yes. The Flex-AC LE EV Charger connects to the Pion Power App via Bluetooth, allowing users to adjust charger settings and manage charger functions locally. Since the Flex-AC LE EV Charger does not support Wi-Fi connectivity, features such as remote monitoring, GreenMiles™ rewards tracking, and cloud-based services are not available.

Question 39

How fast does the Flex-AC LE EV Charger charge?

Accepted Answer

The Flex-AC LE EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Question 40

Can I use the Flex-AC LE EV Charger outdoors?

Accepted Answer

Yes. The enclosure rating of Flex-AC LE is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it's not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connecter or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

Question 41

What outlets can the Flex-AC LE EV Charger use?

Accepted Answer

The Flex-AC LE EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard household outlets or dedicated 240V circuits.

Question 42

Is the Flex-AC LE EV Charger safe to use?

Accepted Answer

Yes. The Flex-AC LE EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Question 43

Can I take the Flex-AC LE EV Charger while traveling?

Accepted Answer

Yes. The Flex-AC LE EV Charger is a portable EV charger that can be easily transported and used at compatible charging locations, making it ideal for home, cottages, road trips, and travel.

Question 44

Can I adjust the charging current?

Accepted Answer

Yes. The Flex-AC LE EV Charger supports adjustable charging current from 8A to 40A, allowing users to match the available electrical circuit and charging requirements.

Question 45

Is professional installation required?

Accepted Answer

No. The Flex-AC LE EV Charger is a portable plug-and-play EV charger that can be used with a compatible outlet such as NEMA 14-50. No professional installation is required. If a new outlet is needed, we recommend contacting a licensed electrician.

Question 46

What's the difference between Flex-AC LE EV Charger and Flex-AC Elite or Flex-AC EV Charger?

Accepted Answer

The Flex-AC LE EV Charger bridges the gap between the Flex-AC EV Charger and Flex-AC Elite EV Charger. It adds an integrated display screen, physical control buttons, and Bluetooth connectivity, allowing users to manage charger settings without relying on Wi-Fi. The Flex-AC Elite EV Charger further adds Wi-Fi connectivity, GreenMiles™ rewards, remote monitoring, and cloud-based smart features. All three models deliver the same Level 2 charging performance and safety standards.

Question 47

What is the best home EV charger in Canada?

Accepted Answer

The best home EV charger in Canada depends on your needs, but a portable Level 2 charger like the PionPower Flex-AC is a top choice for most Canadians. It delivers up to 9.6 kW (40A on NEMA 6-50), adds 30–40 km of range per hour, works with any J1772 EV, and requires no hardwired installation. It's CSA certified and qualifies for provincial EV charger rebates.

Question 48

How much does it cost to install a Level 2 EV charger at home in Canada?

Accepted Answer

The cost of a Level 2 EV charger installation in Canada typically ranges from $400 to $1,500 total, including the charger and electrical work. The charger itself costs $300–$900, and a licensed electrician charges $150–$600 to install the required 240V outlet (NEMA 6-50 or NEMA 14-30). Portable chargers like the PionPower Flex-AC eliminate the installation cost — you only need to have a licensed electrician add the outlet.

Question 49

How long does it take to charge an electric car at home?

Accepted Answer

Charging time at home depends on charger level and battery size. A Level 1 charger (120V) adds only 6–10 km per hour, so a full charge can take 24–40+ hours. A Level 2 charger (240V) like the PionPower Flex-AC adds 30–40 km per hour, charging most EVs overnight in 6–10 hours. Most EV owners plug in at night and wake up to a full battery.

Question 50

Do I need a permit to install an EV charger in Canada?

Accepted Answer

In most Canadian provinces, a permit is required to install a new 240V electrical circuit for a Level 2 EV charger. The work must be done by a licensed electrician who will pull the permit and have the work inspected. The EV charger itself (like the PionPower Flex-AC) is a plug-in device — no permit is needed for the charger, only for the outlet installation.

Question 51

What is the difference between Level 1 and Level 2 EV chargers?

Accepted Answer

Level 1 chargers use a standard 120V household outlet and add approximately 6–10 km of range per hour — fine for plug-in hybrids but slow for fully electric vehicles. Level 2 chargers use a 240V outlet (the same as a dryer or stove) and add 20–50 km per hour depending on amperage. For daily EV use in Canada, Level 2 charging is the practical standard, and a portable Level 2 charger like the PionPower Flex-AC works at both voltages.

Question 52

Are there government rebates for EV chargers in Canada?

Accepted Answer

Yes. Several programs offer rebates for home EV charger installation in Canada. Quebec offers up to $600 through the Roulez vert program. BC Hydro and other provincial utilities have rebate programs for qualifying chargers. Federal rebates are available through some programs tied to EV purchases. CSA-certified chargers like the PionPower Flex-AC are typically required to qualify for rebates.

Question 53

Can I charge a Tesla with a Level 2 EV charger?

Accepted Answer

Yes. Tesla vehicles sold in Canada include a J1772 adapter, which lets you charge from any Level 2 charger that uses the J1772 connector — including the PionPower Flex-AC. You'll charge at full Level 2 speed. Tesla's own Wall Connector is a proprietary option, but any CSA-certified Level 2 charger with a J1772 connector works with a Tesla using the included adapter.

Portable Level 2 EV Chargers for Home & Travel

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Ready to Use

Flex-AC

Flex-AC Elite

Flex-AC LE

Flex-AC

Flex-AC Elite

Flex-AC LE

How Fast is the Level 2 EV Charging Time?

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Level 2 EV Chargers for Home & Travel | CSA Certified

Portable Level 2 EV Chargers for Home & Travel

What Makes Flex-AC Family Stand Out?

Ready to Use

Flex-AC

Flex-AC Elite

Flex-AC LE

Flex-AC

Flex-AC Elite

Flex-AC LE

How Fast is the Level 2 EV Charging Time?

Let’s Hear from Our Users

Blogs of Pion Power Portable EV Charger

What Is a Portable EV Charger? A Guide for Home and Travel

What Is NACS? A Guide to NACS EV Charging and Connector

J1772 vs NACS: Which EV Charger Connector Do You Need?

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Frequently Asked Questions