Frequently Asked Questions

PionPower is a Canadian company that designs and sells portable EV chargers and power stations. Our products — including the Flex-AC Level 2 EV charger and Trek 4200 portable power station — are CSA certified and available at major Canadian retailers including Best Buy and Home Depot.

PionPower is headquartered in Scarborough, Ontario, Canada (3761 Victoria Park Ave Unit 9, M1W 3S2). We have in-house R&D and are backed by Polaron Energy Corp, the largest solar provider in Canada.

Yes. PionPower products carry CSA certification, which is the required safety standard for electrical products sold in Canada. CSA certification ensures our EV chargers and power stations meet Canadian electrical safety codes.

PionPower products are available on our website at pionpowertech.com, and at Best Buy Canada and Home Depot Canada. We ship across Canada with free shipping available on qualifying orders.

The Flex-AC is a portable Level 2 EV charger designed for home and travel use in Canada. It outputs up to 40A on a NEMA 6-50 plug (or 30A on NEMA 14-30), delivering up to 9.6 kW of charging power. It is compatible with all J1772 electric vehicles sold in Canada and the US.

The Flex-AC uses the standard J1772 connector, which is compatible with virtually all non-Tesla EVs sold in North America, including Hyundai, Kia, GM, Ford, Volkswagen, BMW, and more. Tesla owners can use a J1772 adapter (included with most Tesla vehicles). It does not natively support CCS or CHAdeMO (DC fast charging).

The Flex-AC plugs into a NEMA 6-50 outlet (the most common 240V outlet used for EV chargers in Canada) for full 40A output, or a NEMA 14-30 outlet for 30A output. A dedicated 240V circuit installed by a licensed electrician is recommended.

At 40A on a NEMA 6-50 outlet, the Flex-AC delivers up to 9.6 kW, which adds approximately 30–40 km of range per hour for most EVs. A full charge from empty typically takes 6–10 hours depending on battery size.

Yes. The Flex-AC is rated for outdoor use with an IP54 weather resistance rating, making it suitable for Canadian weather conditions including rain and snow.

Yes, with a J1772 to Tesla adapter. Most Tesla vehicles shipped in Canada include this adapter. The Flex-AC will charge at Level 2 speeds once the adapter is connected.

The Trek 4200 is a 4,200 Wh (4.2 kWh) portable power station using LiFePO4 (lithium iron phosphate) battery chemistry. It supports AC output, USB-A, USB-C, and DC outputs, and can be charged via AC wall outlet, solar panels, or car outlet. It is CSA certified for use in Canada.

LiFePO4 batteries in the Trek 4200 are rated for 3,000+ charge cycles to 80% capacity, compared to 500–1,000 cycles for standard lithium-ion. Under typical use (one full cycle per day), this equates to 8+ years of useful life.

Yes. The Trek 4200's AC output supports appliances up to its rated wattage. A standard home refrigerator (150–400W) can run for many hours on a single charge. Check your appliance's wattage against the Trek 4200 spec sheet for exact runtimes.

Yes. The Trek 4200 supports solar charging via its DC input. Compatible solar panels (sold separately) can recharge the unit, making it ideal for off-grid use, camping, and emergency backup power.

Yes. With 4,200 Wh of capacity and multiple AC outlets, the Trek 4200 can power essential home appliances — refrigerator, lights, medical devices, phones, and laptops — during a power outage. It is a popular choice for emergency backup power in Canada.

Yes. PionPower ships to all Canadian provinces and territories. Free shipping is available on qualifying orders. Delivery times vary by location; most orders within Ontario arrive within 3–5 business days.

Currently, PionPower primarily serves the Canadian market. Check pionpowertech.com for the most up-to-date shipping policy.

PionPower accepts both CAD (Canadian dollars) and USD (US dollars). You can switch currency on the website. All prices shown include applicable taxes at checkout.

PionPower products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by product — see the product page or the warranty section at pionpowertech.com/support/warranty for details.

You can reach PionPower customer service by phone at +1-416-756-9210, or through the contact form at pionpowertech.com. Support is available in English and French.

Product manuals and spec sheets for all PionPower products are available in English and French at pionpowertech.com/support/documentation.

PionPower accepts returns on products in original condition within the return window specified at checkout. See the returns policy at pionpowertech.com for full details.

A Level 2 EV charger uses a 240V AC power source (the same voltage as a clothes dryer or electric stove) to charge electric vehicles significantly faster than a standard 120V Level 1 charger. Level 2 chargers add 20–50 km of range per hour depending on the vehicle and charger amperage.

Yes. Installing a 240V outlet (NEMA 6-50 or NEMA 14-30) for a Level 2 charger must be done by a licensed electrician in compliance with the Canadian Electrical Code (CEC). The Flex-AC itself is portable and does not require permanent installation — only the outlet does.

Yes. Several Canadian provinces offer rebates for home EV charger installation, including the Quebec EV charger rebate (up to $600) and various provincial utility programs. Check with your provincial government or utility for current programs. PionPower's Flex-AC may qualify for rebates where CSA certification is required.

J1772 is the standard AC charging connector used by all non-Tesla EVs in North America for Level 1 and Level 2 charging. CCS (Combined Charging System) and CHAdeMO are DC fast charging (Level 3) standards. PionPower's Flex-AC uses J1772, which covers all Level 2 home charging needs.

PionPower and EcoFlow both use LiFePO4 batteries and offer similar capacities. PionPower has the advantage for Canadian buyers: CSA certification, GreenMiles rewards, free 1–2 day Canada shipping, and warranty service handled locally through Polaron. EcoFlow has a longer standard warranty on some models and higher brand recognition globally. See our full comparison at pionpower.ca/compare/pion-vs-ecoflow.

The biggest technical difference is battery chemistry. PionPower uses LiFePO4 (3,500+ cycles, safer). Most Jackery models use NMC (lithium-ion), which lasts ~2,000 cycles and carries a higher thermal runaway risk. PionPower is also CSA certified and offers the GreenMiles rewards program — neither of which Jackery offers in Canada. See our full comparison at pionpower.ca/compare/pion-vs-jackery.

Grizzl-E is a hardwired EV charger requiring professional installation. PionPower Flex-AC is portable and plugs into any standard outlet — no electrician needed. Flex-AC also works at both 120V (Level 1) and 240V (Level 2), making it the only EV charger you need. Both are CSA certified Canadian brands. See our full comparison at pionpower.ca/compare/pion-vs-grizzl-e.

Yes. PionPower is headquartered in Scarborough, Ontario and is backed by Polaron Energy Corp, Canada's largest residential solar provider (12,500+ solar installations). All products are CSA certified and ship free within Canada.

GreenMiles is Canada's only EV charging rewards program, run by PionPower. Members earn 10¢ per kWh charged with a PionPower Level 2 EV charger. Points accumulate and are paid out annually. Joining is free — you receive 20 welcome points immediately, plus 200 points per referral.

You earn 10¢ per kWh charged. The average Canadian EV owner charges 3,000–5,000 kWh per year, which translates to $300–$500 in annual GreenMiles earnings. Learn more at pionpower.ca/green-miles/what-is-green-miles.

All PionPower Level 2 EV chargers are eligible: Flex-AC, Flex-AC Elite, and Flex-AC LE. The charger must be registered in the PionPower app to track charging sessions and accumulate rewards.

Yes. GreenMiles is available to all Canadian residents in all provinces and territories.

Yes. PionPower EV chargers are designed for Canadian climate conditions. The Flex-AC line is IP54 weather-rated and functions in sub-zero temperatures. PionPower power stations are rated for operation from -10°C to 40°C.

PionPower Flex-AC uses the J1772 connector, which is the standard for all non-Tesla North American EVs. Tesla owners can use a J1772-to-Tesla adapter (not included) or use the NEMA 14-50 outlet to charge via Tesla's own Mobile Connector.

CSA (Canadian Standards Association) certification is the primary electrical safety standard in Canada. All PionPower products are CSA certified, meaning they've been independently tested for electrical safety. Some home insurance policies and provincial rebate programs require CSA certification on EV chargers — non-CSA chargers may not qualify.