Frequently Asked Questions

Pion Power is a Canadian clean energy brand offering EV charging, portable power, and energy storage solutions designed for everyday Canadians. Our mission is to make sustainable energy more accessible, practical, and rewarding. Beyond innovative products, we provide value-added programs like GreenMiles™, which rewards eligible customers for their EV charging activity and helps make clean energy adoption even more rewarding.

Pion Power is a Canadian company with offices in the Greater Toronto Area, including our Scarborough office at 100 Dynamic Drive, Unit 17, Scarborough, ON M1V 5C4, and our North York office at 2 Tippett Road, Floor 4, North York, ON M3H 2V2. Our product development, operations, and customer support teams proudly serve customers and partners across North America.

Yes. Pion Power is a Canadian company focused on EV charging and clean energy solutions. Our products are designed to meet the needs of Canadian homes, businesses, and outdoor lifestyles.

Pion Power is backed by Polaron Energy Corporation, a leading Canadian solar energy company with over 13 years of experience helping homeowners and businesses adopt renewable energy solutions. By leveraging expertise in solar, battery storage, and EV charging technologies, Pion Power delivers innovative clean energy solutions for Canadians.

Pion Power offers EV chargers, portable power stations, home energy storage systems, and commercial energy solutions for residential and business applications.

Yes. Pion Power products are tested and certified to applicable North American safety standards. Our EV charging solutions are CSA certified, while our portable power stations and battery solutions are UL certified, ensuring safety, reliability, and performance for everyday use.

Pion Power products are available through the official Pion Power website, Amazon, and select retail partners including Best Buy, The Home Depot, and RONA. We also work with authorized distributors and dealers across North America.

The Flex-AC Elite EV Charger is Pion Power’s most advanced portable Level 2 EV charger. It features Wi-Fi and Bluetooth connectivity, app control, smart scheduling, charging history, and access to the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged through GreenMiles™. Available in both 40A (9.6 kW) and 32A (7.6 kW) models, the Flex-AC Elite is compatible with all J1772 electric vehicles and includes both NEMA 5-15 and NEMA 14-50 adapters for flexible charging.

The Flex-AC Elite EV Charger introduces Bluetooth-assisted setup, replacing the hotspot connection process used by the original Flex-AC EV Charger. This makes charger setup faster, easier, and more reliable. The Flex-AC Elite EV Charger also features an enhanced Pion Power App experience with a more user-friendly interface for charger management and monitoring, while maintaining the same trusted charging performance and safety standards.

Yes. The Flex-AC Elite EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

Wi-Fi is recommended to access smart features such as remote monitoring, firmware updates, charging history, and GreenMiles™ rewards. However, the charger will continue to operate normally for plug-and-play charging even without a Wi-Fi connection.

Yes. The Flex-AC Elite EV Charger is eligible for the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged while tracking charging activity through the Pion App.

The Flex-AC Elite EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Yes. The enclosure rating of Flex-AC Elite is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it is not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connector, or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

The Flex-AC Elite EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard 120V household outlets or dedicated 240V circuits.

Yes. The Flex-AC Elite EV Charger connects to the Pion App via Wi-Fi and Bluetooth, allowing users to monitor charging sessions, adjust settings, view charging history, and manage charging schedules. Download the Pion Power App at pionpowertech.com/support/download.

Yes. The Flex-AC Elite EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Yes. The Flex-AC Elite EV Charger is a portable EV charger that can be easily transported and used at compatible charging locations, making it ideal for home, cottages, road trips, and travel.

Yes. The Flex-AC Elite EV Charger supports adjustable charging current from 6A to 40A, allowing users to match the available electrical circuit and charging requirements.

The Flex-AC Elite EV Charger will continue charging normally. However, app-based features, remote monitoring, and GreenMiles™ tracking may be temporarily unavailable until the connection is restored.

Yes. Multiple household members can access and manage the charger through the Pion Power App, depending on account settings.

No. The Flex-AC Elite EV Charger is a portable plug-and-play EV charger and does not require professional installation when used with a compatible outlet such as NEMA 14-50. Simply plug it in and start charging. However, if you need a new 240V outlet installed or want to verify that your electrical system can support EV charging, we recommend consulting a licensed electrician.

The Flex-AC EV Charger is Pion Power’s original portable Level 2 EV charger, designed for reliable home and travel charging. It features Wi-Fi connectivity through hotspot-based setup and is available in both 40A (9.6 kW) and 32A (7.6 kW) models. Compatible with all J1772 electric vehicles, the Flex-AC includes both NEMA 5-15 and NEMA 14-50 adapters for convenient charging at home or on the road.

Yes. The Flex-AC EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

The Flex-AC EV Charger can operate without Wi-Fi for basic charging. To access smart features through the Pion Power App, users must connect the charger to Wi-Fi using the hotspot-based setup process. Wi-Fi is required for charging history, firmware updates, and GreenMiles™ rewards tracking. However, the charger will continue to operate normally for plug-and-play charging even without a Wi-Fi connection.

Yes. The Flex-AC EV Charger supports GreenMiles™ rewards when it is connected to Wi-Fi through the Pion App using hotspot-based setup. Eligible customers can track their charging activity and earn rewards based on qualifying charging sessions.

The Flex-AC EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Yes. The enclosure rating of Flex-AC is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it is not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connector, or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

The Flex-AC EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard household outlets or dedicated 240V circuits.

Yes. The Flex-AC EV Charger supports the Pion Power App through Wi-Fi connection. Users can monitor charging sessions, view charging history, manage charging schedules, receive firmware updates, and track GreenMiles™ rewards through the app.

Yes. The Flex-AC EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Yes. The Flex-AC EV Charger is designed for portability and can be easily transported for charging at home, cottages, campgrounds, and other compatible charging locations.

Yes. The Flex-AC EV Charger supports adjustable charging current from 6A to 40A, allowing users to match the available electrical circuit and charging requirements.

Yes. Any compatible J1772 electric vehicle can use the charger. No account setup or app connection is required.

No. The Flex-AC EV Charger is a portable plug-and-play EV charger and does not require professional installation when used with a compatible outlet such as NEMA 14-50. Simply plug it in and start charging. However, if you need a new 240V outlet installed or want to verify that your electrical system can support EV charging, we recommend consulting a licensed electrician.

The Flex-AC EV Charger has been succeeded by newer models such as the Flex-AC Elite EV Charger and Flex-AC LE EV Charger, which offer additional smart charging features and connectivity options.

The Flex-AC LE EV Charger is a portable Level 2 EV charger designed for reliable home and travel charging. It features Bluetooth connectivity and app support for easy setup and charger management without requiring a Wi-Fi connection. Available in both 40A (9.6 kW) and 32A (7.6 kW) models, it is compatible with all J1772 electric vehicles and includes both NEMA 5-15 and NEMA 14-50 adapters for flexible charging.

Yes. The Flex-AC LE EV Charger uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter.

No. The Flex-AC LE EV Charger uses Bluetooth connectivity and does not require Wi-Fi for setup, monitoring, or charger management.

No. GreenMiles™ rewards require a Wi-Fi connection to track charging activity. As a Bluetooth-only charger, the Flex-AC LE EV Charger is not eligible for the GreenMiles™ program.

Yes. The Flex-AC LE EV Charger connects to the Pion Power App via Bluetooth, allowing users to adjust charger settings and manage charger functions locally. Since the Flex-AC LE EV Charger does not support Wi-Fi connectivity, features such as remote monitoring, GreenMiles™ rewards tracking, and cloud-based services are not available.

The Flex-AC LE EV Charger delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs.

Yes. The enclosure rating of Flex-AC LE is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it is not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connector, or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

The Flex-AC LE EV Charger includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard household outlets or dedicated 240V circuits.

Yes. The Flex-AC LE EV Charger is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection.

Yes. The Flex-AC LE EV Charger is a portable EV charger that can be easily transported and used at compatible charging locations, making it ideal for home, cottages, road trips, and travel.

Yes. The Flex-AC LE EV Charger supports adjustable charging current from 8A to 40A, allowing users to match the available electrical circuit and charging requirements.

No. The Flex-AC LE EV Charger is a portable plug-and-play EV charger that can be used with a compatible outlet such as NEMA 14-50. No professional installation is required. If a new outlet is needed, we recommend contacting a licensed electrician.

The Flex-AC LE EV Charger bridges the gap between the Flex-AC EV Charger and Flex-AC Elite EV Charger. It adds an integrated display screen, physical control buttons, and Bluetooth connectivity, allowing users to manage charger settings without relying on Wi-Fi. The Flex-AC Elite EV Charger further adds Wi-Fi connectivity, GreenMiles™ rewards, remote monitoring, and cloud-based smart features. All three models deliver the same Level 2 charging performance and safety standards.

GreenMiles™ is Pion Power’s EV charging rewards program, powered by the CFR Program. Eligible customers earn rewards based on their charging activity, making EV ownership even more rewarding while supporting a cleaner energy future. Members earn 10¢ per kWh charged using an eligible Pion Power EV Charger. There are no membership fees, deposits, or hidden costs.

GreenMiles™ makes EV charging more rewarding. Members earn 10¢ per kWh charged using an eligible Pion Power EV Charger, receive 20 Welcome Points when they enroll, and earn 200 Referral Points for every successful referral. Additional Top-Up Rewards and bonus incentives may also be available throughout the year. Participation is completely free, with no membership fees, deposits, or hidden costs.

Eligible customers earn $100 for every 1,000 kWh charged. There is no maximum payout limit, and rewards accumulate automatically through qualifying charging sessions tracked in the Pion Power App.

GreenMiles™ is available on eligible Wi-Fi-enabled Pion Power EV Chargers, including the Flex-AC EV Charger and Flex-AC Elite EV Charger. Chargers must be connected to the Pion Power App and Wi-Fi to track charging activity and earn rewards.

Yes. GreenMiles™ is free for eligible Pion Power customers. Simply register your charger through the Pion Power App and enroll in the program.

Download the Pion Power App, connect your eligible EV Charger to Wi-Fi, and complete a quick GreenMiles™ registration process. Once enrolled, qualifying charging activity will be tracked automatically. A step-by-step setup tutorial is available at https://www.youtube.com/watch?v=-NzCwsws3q4.

GreenMiles™ uses secure cloud-based tracking to record charging activity. A stable Wi-Fi connection is required to synchronize charging data and accurately calculate rewards.

No. Eligible charging sessions must be reported through a Wi-Fi-connected EV Charger. If your charger is offline, charging activity may not be recorded for reward purposes.

No. The Flex-AC LE EV Charger uses Bluetooth connectivity only and does not support the Wi-Fi connection required for GreenMiles™ tracking.

Your GreenMiles™ balance, charging history, and rewards activity can be viewed directly in the Pion Power App.

Rewards are processed once annually through the Pion Power App. The redemption window opens every January and remains available for one month. Every 1,000 points accumulated qualifies for a cheque payout. A single cheque is mailed around March following the redemption period. Rewards are issued in cash and are not limited to purchases from Pion Power. Eligible points not redeemed during the redemption window will expire. For example, if you accumulate 2,000 points by the end of 2026, you may redeem them during the January 2027 redemption window and receive a $200 cheque around March 2027.

Yes. As long as your eligible EV Charger remains connected and registered to your GreenMiles™ account, qualifying charging activity can be tracked regardless of where the charger is used.

GreenMiles™ is available to eligible Pion Power customers across Canada, subject to the current program terms and eligibility requirements.

The TP300LFP Portable Power Station can power a wide range of small electronics and appliances, including smartphones, tablets, laptops, cameras, drones, LED lights, portable fans, Wi-Fi routers, and other devices requiring up to 300W of continuous power.

Using AC wall charging, the TP300LFP Portable Power Station can recharge from 0% to 100% in approximately 1 hour. When paired with compatible solar panels, it can recharge in as little as 1.5 hours under optimal sunlight conditions.

Yes. The TP300LFP Portable Power Station supports solar charging and is compatible with solar panels such as the Pion Power SP100W Foldable Solar Panel or a 200W solar panel.

The TP300LFP Portable Power Station combines fast 1-hour charging, LiFePO₄ battery technology with over 4,000+ charge cycles, up to 200W solar input, and a lightweight portable design, making it ideal for both outdoor adventures and emergency backup power.

Yes. The TP300LFP Portable Power Station supports pass-through charging, allowing it to recharge while simultaneously powering connected devices.

The Trek 4200 Portable Power Station is a high-capacity 6144Wh LiFePO₄ battery backup system designed for home backup power, outdoor adventures, RVs, and off-grid applications. With 4,200W of continuous output and expandable battery capacity, it provides reliable power for essential appliances and electronics.

The Trek 4200 Portable Power Station can power a wide range of household appliances and electronics, including refrigerators, freezers, microwaves, televisions, computers, Wi-Fi routers, coffee makers, power tools, and medical devices. Please refer to your appliance’s power requirements to ensure compatibility.

Yes. The Trek 4200 Portable Power Station is designed to provide backup power during outages. With its high output capacity and multiple AC outlets, it can keep essential household devices running when grid power is unavailable.

Yes. The Trek 4200 Portable Power Station supports solar charging and can be paired with compatible solar panels for off-grid energy generation and emergency backup power.

Yes. The Trek 4200 Portable Power Station supports expandable battery storage through compatible expansion batteries. Users can increase the total energy storage capacity from 6 kWh up to 36 kWh, providing longer backup runtimes for home energy storage, emergency power, and off-grid applications.

The Trek 4200 Portable Power Station uses LiFePO₄ battery technology rated for more than 6,000 charge cycles, providing 10 years of reliable performance under normal use.

Yes. Unlike gasoline generators, the Trek 4200 Portable Power Station produces no fumes, emissions, or carbon monoxide, making it safe for indoor use when operated according to the Owner’s Manual.

The Trek 4200 Portable Power Station operates quietly, produces no emissions, requires minimal maintenance, and can be charged using solar energy. It provides a cleaner and more convenient alternative to traditional gas-powered generators.

The Trek 4200 Portable Power Station is backed by a 5-year limited warranty against defects in materials and workmanship under normal use.

To receive technical support or warranty assistance, please submit a ticket through the Pion Power Customer Support Portal. Our support team typically responds within 2 business days.

Yes. Pion Power ships to all Canadian provinces and territories. Free shipping is available on orders over $150. Delivery times vary by location, with most orders arriving within 2–5 business days in Ontario and 3–7 business days in Quebec and British Columbia.

Yes. Pion Power ships to both Canada and the United States. Shipping rates and delivery times may vary depending on the destination and product. Please refer to the checkout page for the latest shipping options.

Most orders are processed and shipped within 1–2 business days. During holidays, promotional events, or periods of high order volume, processing times may be longer.

Once your order has shipped, a tracking number will be sent to the email address used when placing your order. If you cannot locate the email, please contact our support team with your order number.

Yes. Shipping information can be updated before your order has been shipped. Once an order has been shipped, we may be unable to make changes.

Yes. Orders may be cancelled or modified before shipment. Once an order has shipped, changes and cancellations are no longer possible.

Yes. An invoice is automatically emailed when your order is placed. If you cannot locate it, please contact us with your order number and we will be happy to resend it.

Promotional gifts may ship separately from the main order. If you have not received your gift within 5 business days after receiving your order, please contact us with your order number.

No. Promotional gifts are tied to specific products or promotions and cannot be exchanged for alternate items.

If you find a lower advertised price from an authorized retailer, please contact our team. Eligible customers may receive store credit equivalent to the price difference for a future purchase.

If the price of your product is reduced shortly after your purchase, please contact our support team. Eligible customers may receive store credit reflecting the price difference.

Pion Power accepts both Canadian Dollars (CAD) and U.S. Dollars (USD). Customers can switch currencies on the website before checkout. Applicable taxes and shipping fees will be calculated during checkout.

Pion Power products are covered by a limited warranty against defects in materials and workmanship under normal use. The Trek 4200 Portable Power Station includes a 5-year warranty. The Flex-AC EV Charger, Flex-AC LE EV Charger, P201 Portable Power Station, P302 Portable Power Station, E600LFP Portable Power Station, E3600LFP Portable Power Station, EP3000-48V Extension Battery, M18 Portable Air Lock, and SP100W Foldable Solar Panel include a 2-year warranty. The SP400W Foldable Solar Panel and YC08 Jump Starter include a 12-month warranty.

To submit a warranty claim, please create a support ticket through our Customer Support Portal and provide your order information, product details, and a description of the issue. Our support team will review your request and guide you through the next steps.

Our Customer Support team will respond to inquiries within 2 business days.

Pion Power offers a 30-day return or exchange policy for products purchased through our website. Returned products must be in like-new condition and include the original packaging, accessories, manuals, and proof of purchase.

Yes. Products may be returned within 30 days if they are in like-new condition and include all original packaging and accessories.

Yes. Defective products may be returned or exchanged within 30 days of purchase. Products purchased more than 30 days ago may still qualify for warranty service depending on the nature of the issue.

Yes. While final sale items are not eligible for refunds, they may be exchanged if they arrive damaged, defective, unusable, or materially different from what was ordered.

Free gifts are not eligible for refunds because they were provided at no cost. Warranty eligibility for free gift items may vary depending on the promotion, product, and ownership status. Please contact our Customer Support team for assistance if you experience an issue with a free gift item.

Yes. If your order included a promotional bonus item or free gift, both the purchased item and the bonus item must be returned together to qualify for a refund.

If you return one or more items from a bundle, the remaining items will be recalculated at their regular individual selling price. Your refund amount will be adjusted accordingly.

If a product is found to be defective within 30 days of purchase, Pion Power will cover the return shipping cost. If you are returning a fully functional product within the 30-day return period, return shipping costs are the customer’s responsibility. For approved warranty claims after 30 days and within the warranty period, Pion Power will cover all associated shipping costs.

No. Promotional gifts and bonus items cannot be exchanged for alternate products unless they are found to be defective.

You may be asked to provide your proof of purchase, original order information, original packaging, contact information, and a valid government-issued photo ID to help process your request.

You can reach our Customer Support team by phone at 416-756-9210 or by email at support@pionpowertech.com. We aim to respond to all inquiries within 2 business days.