Welcome to Pion Power Support

We are here for you

My Service Hub

Track your service progress, view past cases, and manage your account.

Create a Support Case

Get assistance by submitting a request for order or technical support.

Track Your Order

Check your shipping & delivery status

Send for Repair

Submit your repair and track the progress.

Download Center

Pion Power Apps

Download the Pion Power App. Monitor and control your power usage, and set limits and modes.

Learn More

Documentation and Manuals

Learn more about Pion Power products with user manuals, and other official documentation.

Learn More

Frequently Asked Questions

Yes. When you bought the EV charger, the default charging method is direct charging, which means you can charge without Wi-Fi. If you have connected the EV charger but want to switch back to direct charging mode, you can remove the Wi-Fi connection by resetting the network. Go to the Device List by tapping the three-line icon on the top left corner of the App interface, find your device and tap the […] icon, choose [Reset Network] and then [Confirm]. Under the scenario when you need to adjust the charging current or schedule the charging time while Wi-Fi network is not available, you can use hotspot control to start a single charging session. First of all you will need to connect to the EV charger's hotspot. Once the hotspot is connected, open the App, tap [Use]—[Charge], then you can start charging and make adjustments in charging speed and time as needed. Please see the link for the video instruction: www.youtube.com/watch?v=uoKdPTvVdYM