Warranty, Return and Exchange Policy
The policy below applies to purchases from Pion Power Website only. To learn how to find a third party seller's return policy, visit their websites to find out.
Guaranteed Product Warranty
Pion Power stands behind the quality of our products. All Pion Power products are covered by a limited warranty, which includes protection against defects in materials and workmanship under normal use.
5-Year Warranty:
Trek 4200 Portable Power Station
2-Year Warranty:
Flex-AC EV Charger 32A,7.6kW / 40A,9.6kW
Flex-AC LE EV Charger 40A
P201 150W Portable Power Station
P302 300W Portable Power Station
E600LFP Portable Power Station
E3600LFP Portable Power Station
EP3000-48V Extension Battery for E3600LFP
M18 Portable Air Lock
SP100W Foldable Solar Panel
12-Month Warranty:
SP400W Foldable Solar Panel
YC08 Jump Starter
To submit a warranty claim, follow the steps outlined in our warranty claims procedure in our Owner's Manual, or contact our customer support team at the following way:
- Phone Number: 416-756-9210
- Email: support@pionpowertech.com
Our customer support team will reply to you within 2 business days.
30-Day Return or Exchange Policy
We want you to be completely satisfied with your purchase. Pion Power offers a 30-day return or exchange policy for all products purchased through our website.
- Products must be returned in their original packaging and in like-new condition (i.e., no signs of use or damaged).
- Returns or exchanges for some items are only accepted if the packaging is unopened.
To process your return or exchange, please provide:
- The original receipt or proof of purchase.
- The original method of payment (refunds will be issued to the same payment method).
- The original packaging, including all items originally included by the manufacturer (manuals, accessories, bonus items, etc.).
- You may also be required to provide your name, address, phone number, and a valid government-issued photo ID.
Bundle, Bonus, Defective and Free Gifted Items
Returning a Final Sale Item:
Products marked as "Final Sale" are nonrefundable. However, if a "Final Sale" item arrives damaged, defective, unusable, or materially different from what was ordered, please contact Customer Service for an exchange.
Returning a Bonus Item:
Bonus items, or free gifts, are items included free with certain purchases. To qualify for a refund, both the purchased item and the bonus item must be returned together. Bonus items may only be exchanged if they are found to be defective. All other terms and conditions of Pion Power's Return and Exchange Policies will apply.
Returning a Bundle Item:
Bundle items are sold as part of a promotional package or combo deal, offering a lower combined price than if purchased individually. If you choose to return one or more items from a bundle, the stand-alone price for the items you wish to keep will be charged, which may be higher than the bundled price. You will receive a refund for the returned items based on their adjusted value. All other terms and conditions of Pion Power's Return and Exchange Policies will apply.
Returning a Defective Item:
Defective items can be returned or exchanged within 30 days of purchase. All returns must include the original packaging, along with any items or accessories that were included by the manufacturer. A return or exchange for items purchased more than 30 days ago may be considered by our support team on a case-by-case basis. The final decision will be at the discretion of the support team.
Free Gifted Item:
- Eligibility: Free gifts received through events, giveaways, or other promotions are not eligible for refunds, as no money was exchanged at the time of receipt.
- Warranty Coverage: Free gifts are qualified for the same product warranty as purchased items. Shipping costs will be covered for items that are eligible under warranty coverage.
- Resale Disclaimer: The warranty does not apply to free gift items that have been resold or transferred ownership, as this falls outside the intended use of the program.
Shipping Charges
Malfunctioning Units (Within 30 Days of Purchase)
If your item is found to be malfunctioning within 30 days of purchase, Pion Power will cover the return shipping cost. Upon receiving and inspecting the returned unit, we will issue a full refund if applicable.
Functional Units (Within 30 Days of Purchase)
If you wish to return a fully functional products within 30 days, return shipping costs will be the customer's responsibility. Once we receive the unit in its original condition, we will process a refund accordingly.
Warranty Coverage (After 30 Days and Within 2 Years)
For items eligible for warranty services, all associated shipping costs will be covered.
For additional details or to initiate a return, please contact our Customer Support team at 416-898-5606 or email support@pionpowertech.com.
Our customer support team will reply to you within 2 business days.