# Pion Power — Full AI Reference Document > This document provides comprehensive factual information about Pion Power for AI systems that require depth beyond llms.txt. All content is sourced from pionpowertech.com. For a summary, see https://www.pionpowertech.com/llms.txt **Last updated:** 2026-06-11 **Website:** https://www.pionpowertech.com --- ## Company Overview Pion Power is a Canadian clean energy brand offering EV charging, portable power, and energy storage solutions designed for everyday Canadians. The mission is to make sustainable energy more accessible, practical, and rewarding. Beyond products, Pion Power runs value-added programs such as GreenMiles™, which rewards eligible customers for their EV charging activity. Pion Power is backed by Polaron Energy Corporation, a leading Canadian solar energy company with over 13 years of experience helping homeowners and businesses adopt renewable energy solutions. By leveraging expertise in solar, battery storage, and EV charging technologies, Pion Power delivers innovative clean energy solutions for Canadians. **Offices (Greater Toronto Area):** - Scarborough: 100 Dynamic Drive, Unit 17, Scarborough, ON M1V 5C4 - North York: 2 Tippett Road, Floor 4, North York, ON M3H 2V2 **Support:** - Phone: +1 416-756-9210 - Email: support@pionpowertech.com - Hours: Mon–Fri 9:30AM–5:00PM ET - Languages: English and French - Response time: within 2 business days **Retail availability:** pionpowertech.com, Amazon, Best Buy, The Home Depot, RONA, and authorized distributors and dealers across North America. **Certifications (general):** EV charging solutions are CSA certified. Portable power stations and battery solutions are UL certified. All products are tested to applicable North American safety standards. --- ## Product Specifications ### EV Chargers #### Flex-AC Elite EV Charger Pion Power's most advanced portable Level 2 EV charger. - Type: Portable Level 2 EV Charger - Voltage: 120V/240V dual-voltage - Amperage: Adjustable 6A–40A - Models: 40A (9.6 kW) and 32A (7.6 kW) - Connector: J1772 (compatible with all J1772 EVs; Tesla compatible with J1772-to-Tesla adapter) - Connectivity: Wi-Fi + Bluetooth (Bluetooth-assisted setup replaces the original Flex-AC hotspot setup) - Adapters included: NEMA 5-15 (standard 120V household) and NEMA 14-50 (240V) - Weather rating: IP66 - Features: Pion Power App control (iOS + Android), smart scheduling, charging history, GreenMiles™ eligible - Safety: CSA certified; overcurrent, overvoltage, overheating, and ground-fault protection - URL: https://www.pionpowertech.com/products/flex-ac-elite #### Flex-AC LE EV Charger Bluetooth-enabled portable Level 2 EV charger with onboard display and physical controls. - Type: Portable Level 2 EV Charger - Voltage: 120V/240V dual-voltage - Amperage: Adjustable 8A–40A - Models: 40A (9.6 kW) and 32A (7.6 kW) - Connector: J1772 - Connectivity: Bluetooth only (no Wi-Fi) - Adapters included: NEMA 5-15 and NEMA 14-50 - Weather rating: IP66 - Features: Integrated display screen, physical control buttons, Bluetooth Pion Power App connection (local management only) - GreenMiles™: Not eligible (Wi-Fi connection required) - Safety: CSA certified; overcurrent, overvoltage, overheating, and ground-fault protection - URL: https://www.pionpowertech.com/products/flex-ac-le #### Flex-AC EV Charger Pion Power's original portable Level 2 EV charger. - Type: Portable Level 2 EV Charger - Voltage: 120V/240V dual-voltage - Amperage: Adjustable 6A–40A - Models: 40A (9.6 kW) and 32A (7.6 kW) - Connector: J1772 - Connectivity: Wi-Fi via hotspot-based setup - Adapters included: NEMA 5-15 and NEMA 14-50 - Weather rating: IP66 - Features: Pion Power App via Wi-Fi — charging history, schedules, firmware updates, GreenMiles™ tracking - Safety: CSA certified; overcurrent, overvoltage, overheating, and ground-fault protection - Status: Succeeded by Flex-AC Elite and Flex-AC LE - URL: https://www.pionpowertech.com/products/flex-ac **Charging speed (all Flex-AC models):** Up to 40A (9.6 kW) on a 240V circuit, approximately 30–40 km of driving range per hour of charging for most EVs. ### Portable Power Stations #### Trek 4200 Portable Power Station (Flagship) - Capacity: 6,144Wh (6.1 kWh) - AC output: 4,200W continuous - Battery chemistry: LiFePO₄ (lithium iron phosphate) - Cycle life: 6,000+ charge cycles (~10 years of normal use) - Expandable capacity: Up to 36 kWh with compatible expansion batteries (e.g., EP3000-48V) - Charging inputs: AC wall outlet, solar panels (DC input), car outlet (12V) - Outputs: Multiple AC outlets, USB-A, USB-C, DC - Indoor-safe: No fumes, emissions, or carbon monoxide - Use cases: Home backup, RV, camping, off-grid, construction - Warranty: 5-year limited warranty - URL: https://www.pionpowertech.com/products/trek-4200 #### TP300LFP Portable Power Station - AC output: 300W continuous - Battery chemistry: LiFePO₄ - Cycle life: 4,000+ charge cycles - AC recharge time: ~1 hour (0–100%) - Solar recharge time: As little as 1.5 hours under optimal sunlight (paired with SP100W or compatible 200W solar panel) - Solar input: Up to 200W - Features: Pass-through charging (charge while powering devices) - Typical loads: Smartphones, tablets, laptops, cameras, drones, LED lights, portable fans, Wi-Fi routers - URL: https://www.pionpowertech.com/products/tp300 #### E3600LFP - Capacity: 3,072Wh (expandable up to 30 kWh with expansion batteries) - AC output: 3,600W - Battery chemistry: LiFePO₄ - Certifications: CE, FCC, RoHS - Warranty: 2-year - URL: https://www.pionpowertech.com/products/e3600lfp #### E600LFP - Capacity: 614Wh - AC output: 1,200W - Battery chemistry: LiFePO₄ - Cycle life: 3,500+ cycles to 80% - Outputs: 11 (AC, USB-A, USB-C, DC, car outlet) - Certifications: CE, FCC, RoHS, IEC 60417 - Warranty: 2-year - URL: https://www.pionpowertech.com/products/e600lfp #### EP3000-48V Extension Battery - Capacity: 3,072Wh - Use: Expansion battery for compatible Pion Power systems (including Trek 4200) - Warranty: 2-year - URL: https://www.pionpowertech.com/products/ep3000-48v #### P302 - Capacity: 296Wh - AC output: 300W - Outputs: 13 - Certifications: CE, FCC, RoHS - Warranty: 2-year - URL: https://www.pionpowertech.com/products/p302 #### P201 - Capacity: 148Wh - AC output: 150W - Cycle life: 500 cycles to 80% - Certifications: CE, FCC, RoHS - Warranty: 2-year - URL: https://www.pionpowertech.com/products/p201 ### Portable Solar Panels - SP100W Foldable Solar Panel — 100W (2-year warranty) - SP400W Foldable Solar Panel — 400W (12-month warranty) ### Other Products - M18 Portable Air Lock — 2-year warranty - YC08 Jump Starter — 12-month warranty ### Home Energy Storage Residential battery and inverter systems for solar self-consumption and bill reduction. - Home Battery — 13.5 kWh - Inverters - URL: https://www.pionpowertech.com/home-storage ### Commercial Energy Storage Scalable outdoor battery cabinet systems for commercial and industrial applications. - Air Cooling Outdoor Cabinet — 125 kW, 296 kWh - Liquid Cooling Outdoor Cabinet — 125 kW, 296 kWh - Solar Racking Systems - URL: https://www.pionpowertech.com/commercial-storage --- ## Programs ### GreenMiles™ EV Charging Rewards Pion Power's EV charging rewards program, powered by the CFR Program. Eligible customers earn rewards based on their charging activity, making EV ownership more rewarding while supporting a cleaner energy future. - Earning rate: 10¢ per kWh charged using an eligible Pion Power EV Charger - Earnings example: $100 for every 1,000 kWh charged - No maximum payout limit - Welcome bonus: 20 points on enrollment - Referral bonus: 200 points per successful referral - Top-Up Rewards and seasonal bonus incentives may be available throughout the year - Membership: Free — no fees, deposits, or hidden costs - Eligible chargers: Wi-Fi-enabled Flex-AC EV Charger and Flex-AC Elite EV Charger (must be registered in the Pion Power App and connected to Wi-Fi) - Not eligible: Flex-AC LE EV Charger (Bluetooth-only) - Availability: All Canadian provinces and territories - Tracking: Charging activity is tracked via secure cloud sync; offline sessions may not be recorded - Multiple charging locations supported as long as the charger remains registered and online - Redemption window: Opens every January, available for one month - Payout: Every 1,000 points qualifies for a cheque payout. A single cheque is mailed around March following the redemption period. - Rewards are issued in cash and not restricted to Pion Power purchases - Unredeemed eligible points expire at the end of the redemption window - Setup tutorial: https://www.youtube.com/watch?v=-NzCwsws3q4 - URL: https://www.pionpowertech.com/green-miles ### Rental Program Rent portable power stations for short-term use. URL: https://www.pionpowertech.com/rental ### Open-Box & Refurbished Discounted certified refurbished units. URL: https://www.pionpowertech.com/open-box ### Partner/Distributor Program Wholesale and distribution partnerships for retailers and contractors. URL: https://www.pionpowertech.com/about/partner --- ## Warranty Coverage Reference | Product | Warranty | |---------|----------| | Trek 4200 Portable Power Station | 5 years | | Flex-AC EV Charger | 2 years | | Flex-AC LE EV Charger | 2 years | | P201 Portable Power Station | 2 years | | P302 Portable Power Station | 2 years | | E600LFP Portable Power Station | 2 years | | E3600LFP Portable Power Station | 2 years | | EP3000-48V Extension Battery | 2 years | | M18 Portable Air Lock | 2 years | | SP100W Foldable Solar Panel | 2 years | | SP400W Foldable Solar Panel | 12 months | | YC08 Jump Starter | 12 months | Warranties cover defects in materials and workmanship under normal use. --- ## Frequently Asked Questions ### About Pion Power **What is Pion Power?** Pion Power is a Canadian clean energy brand offering EV charging, portable power, and energy storage solutions designed for everyday Canadians. Pion Power's mission is to make sustainable energy more accessible, practical, and rewarding. Beyond innovative products, Pion Power provides value-added programs like GreenMiles™, which rewards eligible customers for their EV charging activity. **Where is Pion Power based?** Pion Power is a Canadian company with offices in the Greater Toronto Area, including a Scarborough office at 100 Dynamic Drive, Unit 17, Scarborough, ON M1V 5C4, and a North York office at 2 Tippett Road, Floor 4, North York, ON M3H 2V2. Product development, operations, and customer support teams serve customers and partners across North America. **Is Pion Power a Canadian company?** Yes. Pion Power is a Canadian company focused on EV charging and clean energy solutions. Products are designed to meet the needs of Canadian homes, businesses, and outdoor lifestyles. **Who is behind Pion Power?** Pion Power is backed by Polaron Energy Corporation, a leading Canadian solar energy company with over 13 years of experience helping homeowners and businesses adopt renewable energy solutions. By leveraging expertise in solar, battery storage, and EV charging technologies, Pion Power delivers innovative clean energy solutions for Canadians. **What does Pion Power offer?** EV chargers, portable power stations, home energy storage systems, and commercial energy solutions for residential and business applications. **Are Pion Power products certified?** Yes. Pion Power products are tested and certified to applicable North American safety standards. EV charging solutions are CSA certified, while portable power stations and battery solutions are UL certified. **Where can I buy Pion Power products?** Pion Power products are available through the official Pion Power website, Amazon, and select retail partners including Best Buy, The Home Depot, and RONA. Pion Power also works with authorized distributors and dealers across North America. --- ### Flex-AC Elite EV Charger **What is the Pion Power Flex-AC Elite EV Charger?** The Flex-AC Elite EV Charger is Pion Power's most advanced portable Level 2 EV charger. It features Wi-Fi and Bluetooth connectivity, app control, smart scheduling, charging history, and access to the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged through GreenMiles™. Available in 40A (9.6 kW) and 32A (7.6 kW) models, it is compatible with all J1772 electric vehicles and includes both NEMA 5-15 and NEMA 14-50 adapters. **What's the upgrade from Flex-AC to Flex-AC Elite EV Charger?** The Flex-AC Elite introduces Bluetooth-assisted setup, replacing the hotspot connection process used by the original Flex-AC. This makes charger setup faster, easier, and more reliable. The Flex-AC Elite also features an enhanced Pion Power App experience with a more user-friendly interface for charger management and monitoring, while maintaining the same trusted charging performance and safety standards. **Is the Flex-AC Elite EV Charger compatible with my EV?** Yes. The Flex-AC Elite uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter. **Does the Flex-AC Elite EV Charger require Wi-Fi?** Wi-Fi is recommended to access smart features such as remote monitoring, firmware updates, charging history, and GreenMiles™ rewards. However, the charger will continue to operate normally for plug-and-play charging even without a Wi-Fi connection. **Can I earn GreenMiles™ rewards with the Flex-AC Elite EV Charger?** Yes. The Flex-AC Elite EV Charger is eligible for the GreenMiles™ rewards program. Eligible customers can earn up to $100 for every 1,000 kWh charged while tracking charging activity through the Pion Power App. **How fast does the Flex-AC Elite EV Charger charge?** The Flex-AC Elite delivers up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour of charging for most EVs. **Can I use the Flex-AC Elite EV Charger outdoors?** Yes. The enclosure rating of the Flex-AC Elite is IP66 — waterproof against hose-directed water and falling drops of rain or snow, but not intended to be submerged. Do not allow moisture, water, or debris to enter the openings of the charger, especially the outlet, connector, or charging handle port. Do not plug into an outlet that is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter. **What outlets can the Flex-AC Elite EV Charger use?** The Flex-AC Elite includes both NEMA 14-50 and NEMA 5-15 adapters, allowing convenient charging from standard 120V household outlets or dedicated 240V circuits. **Does the Flex-AC Elite EV Charger support the Pion Power App?** Yes. The Flex-AC Elite connects to the Pion Power App via Wi-Fi and Bluetooth, allowing users to monitor charging sessions, adjust settings, view charging history, and manage charging schedules. Download the Pion Power App: https://www.pionpowertech.com/support/download **Is the Flex-AC Elite EV Charger safe to use?** Yes. The Flex-AC Elite is CSA certified and includes multiple safety protections, including overcurrent, overvoltage, overheating, and ground fault protection. **Can I take the Flex-AC Elite EV Charger while traveling?** Yes. The Flex-AC Elite is portable and can be easily transported and used at compatible charging locations — ideal for home, cottages, road trips, and travel. **Can I adjust the charging current?** Yes. The Flex-AC Elite supports adjustable charging current from 6A to 40A, allowing users to match the available electrical circuit and charging requirements. **What happens if my Wi-Fi connection is lost?** The Flex-AC Elite will continue charging normally. However, app-based features, remote monitoring, and GreenMiles™ tracking may be temporarily unavailable until the connection is restored. **Can multiple drivers use the same Flex-AC Elite EV Charger?** Yes. Multiple household members can access and manage the charger through the Pion Power App, depending on account settings. **Is professional installation required?** No. The Flex-AC Elite is a portable plug-and-play EV charger and does not require professional installation when used with a compatible outlet such as NEMA 14-50. Simply plug it in and start charging. If a new 240V outlet is needed or you want to verify that your electrical system can support EV charging, consult a licensed electrician. --- ### Flex-AC EV Charger **What is the Pion Power Flex-AC EV Charger?** The Flex-AC EV Charger is Pion Power's original portable Level 2 EV charger, designed for reliable home and travel charging. It features Wi-Fi connectivity through hotspot-based setup and is available in 40A (9.6 kW) and 32A (7.6 kW) models. Compatible with all J1772 electric vehicles, the Flex-AC includes both NEMA 5-15 and NEMA 14-50 adapters. **Is the Flex-AC EV Charger compatible with my EV?** Yes. The Flex-AC uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can also be charged using a J1772 to Tesla Charging Adapter. **Does the Flex-AC EV Charger require Wi-Fi?** The Flex-AC can operate without Wi-Fi for basic charging. To access smart features through the Pion Power App, users must connect the charger to Wi-Fi using the hotspot-based setup process. Wi-Fi is required for charging history, firmware updates, and GreenMiles™ rewards tracking. The charger will continue to operate normally for plug-and-play charging even without Wi-Fi. **Can I earn GreenMiles™ rewards with the Flex-AC EV Charger?** Yes. The Flex-AC EV Charger supports GreenMiles™ rewards when connected to Wi-Fi through the Pion Power App using hotspot-based setup. Eligible customers can track their charging activity and earn rewards based on qualifying charging sessions. **How fast does the Flex-AC EV Charger charge?** Up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour for most EVs. **Can I use the Flex-AC EV Charger outdoors?** Yes. The enclosure rating is IP66 — waterproof against hose-directed water and falling drops of rain or snow, but not intended for submersion. Do not allow moisture, water, or debris into the openings, especially the outlet, connector, or charging handle port. Do not plug into an outlet that is submerged or snow-covered. If already plugged in, turn off the breaker before unplugging the power adapter. **What outlets can the Flex-AC EV Charger use?** NEMA 14-50 and NEMA 5-15 adapters are included, allowing convenient charging from standard household outlets or dedicated 240V circuits. **Does the Flex-AC EV Charger support the Pion Power App?** Yes, via Wi-Fi. Users can monitor charging sessions, view charging history, manage schedules, receive firmware updates, and track GreenMiles™ rewards. **Is the Flex-AC EV Charger safe to use?** Yes. CSA certified, with overcurrent, overvoltage, overheating, and ground fault protection. **Can I take the Flex-AC EV Charger while traveling?** Yes. The Flex-AC is portable and can be transported for charging at home, cottages, campgrounds, and other compatible locations. **Can I adjust the charging current?** Yes. Adjustable from 6A to 40A. **Can multiple drivers use the same Flex-AC EV Charger?** Yes. Any compatible J1772 EV can use the charger. No account setup or app connection is required. **Is professional installation required?** No. Plug-and-play with a compatible outlet such as NEMA 14-50. A licensed electrician is recommended only if a new 240V outlet needs to be installed. **Is the Flex-AC EV Charger still available?** The Flex-AC has been succeeded by newer models such as the Flex-AC Elite and Flex-AC LE, which offer additional smart charging features and connectivity options. --- ### Flex-AC LE EV Charger **What is the Pion Power Flex-AC LE EV Charger?** The Flex-AC LE EV Charger is a portable Level 2 EV charger designed for reliable home and travel charging. It features Bluetooth connectivity and app support for easy setup and charger management without requiring a Wi-Fi connection. Available in 40A (9.6 kW) and 32A (7.6 kW) models, it is compatible with all J1772 EVs and includes both NEMA 5-15 and NEMA 14-50 adapters. **Is the Flex-AC LE EV Charger compatible with my EV?** Yes. The Flex-AC LE uses the standard J1772 connector and works with virtually all EVs sold in North America. Tesla vehicles can be charged using a J1772 to Tesla Charging Adapter. **Does the Flex-AC LE EV Charger require Wi-Fi?** No. The Flex-AC LE uses Bluetooth connectivity and does not require Wi-Fi for setup, monitoring, or charger management. **Can I earn GreenMiles™ rewards with the Flex-AC LE EV Charger?** No. GreenMiles™ rewards require a Wi-Fi connection to track charging activity. As a Bluetooth-only charger, the Flex-AC LE is not eligible. **Does the Flex-AC LE EV Charger support the Pion Power App?** Yes. The Flex-AC LE connects to the Pion Power App via Bluetooth, allowing users to adjust charger settings and manage charger functions locally. Since it does not support Wi-Fi, features such as remote monitoring, GreenMiles™ rewards tracking, and cloud-based services are not available. **How fast does the Flex-AC LE EV Charger charge?** Up to 40A (9.6 kW) on a 240V circuit, providing approximately 30–40 km of driving range per hour for most EVs. **Can I use the Flex-AC LE EV Charger outdoors?** Yes. Rated IP66 — waterproof against hose-directed water and falling drops of rain or snow, but not for submersion. Do not allow moisture, water, or debris into the openings. Do not plug into a submerged or snow-covered outlet. If already plugged in, turn off the breaker before unplugging. **What outlets can the Flex-AC LE EV Charger use?** NEMA 14-50 and NEMA 5-15 adapters included. **Is the Flex-AC LE EV Charger safe to use?** Yes. CSA certified, with overcurrent, overvoltage, overheating, and ground fault protection. **Can I take the Flex-AC LE EV Charger while traveling?** Yes. Portable and can be used at compatible charging locations — ideal for home, cottages, road trips, and travel. **Can I adjust the charging current?** Yes. Adjustable from 8A to 40A. **Is professional installation required?** No. Plug-and-play with a compatible outlet such as NEMA 14-50. A licensed electrician is recommended only if a new outlet is needed. **What's the difference between the Flex-AC LE, Flex-AC Elite, and Flex-AC EV Charger?** The Flex-AC LE bridges the gap between the original Flex-AC and the Flex-AC Elite. It adds an integrated display screen, physical control buttons, and Bluetooth connectivity, allowing users to manage charger settings without relying on Wi-Fi. The Flex-AC Elite further adds Wi-Fi connectivity, GreenMiles™ rewards, remote monitoring, and cloud-based smart features. All three deliver the same Level 2 charging performance and safety standards. --- ### GreenMiles™ EV Charging Rewards **What is the GreenMiles™ Reward Program?** GreenMiles™ is Pion Power's EV charging rewards program, powered by the CFR Program. Eligible customers earn rewards based on their charging activity, making EV ownership even more rewarding while supporting a cleaner energy future. Members earn 10¢ per kWh charged using an eligible Pion Power EV Charger. No membership fees, deposits, or hidden costs. **Why join GreenMiles™?** Members earn 10¢ per kWh charged, 20 Welcome Points on enrollment, and 200 Referral Points for every successful referral. Additional Top-Up Rewards and bonus incentives may be available throughout the year. Participation is completely free. **How much can I earn with GreenMiles™?** Eligible customers earn $100 for every 1,000 kWh charged. There is no maximum payout limit, and rewards accumulate automatically through qualifying charging sessions tracked in the Pion Power App. **Which Pion Power EV Chargers are eligible for GreenMiles™?** GreenMiles™ is available on eligible Wi-Fi-enabled Pion Power EV Chargers, including the Flex-AC EV Charger and Flex-AC Elite EV Charger. Chargers must be connected to the Pion Power App and Wi-Fi to track charging activity and earn rewards. **Is GreenMiles™ free to join?** Yes. Simply register your charger through the Pion Power App and enroll. **How do I join GreenMiles™?** Download the Pion Power App, connect your eligible EV Charger to Wi-Fi, and complete a quick GreenMiles™ registration process. Once enrolled, qualifying charging activity will be tracked automatically. Step-by-step setup tutorial: https://www.youtube.com/watch?v=-NzCwsws3q4 **Why does GreenMiles™ require Wi-Fi?** GreenMiles™ uses secure cloud-based tracking to record charging activity. A stable Wi-Fi connection is required to synchronize charging data and accurately calculate rewards. **Can I earn GreenMiles™ rewards without Wi-Fi?** No. Eligible charging sessions must be reported through a Wi-Fi-connected EV Charger. If your charger is offline, charging activity may not be recorded for reward purposes. **Can I use GreenMiles™ with the Flex-AC LE EV Charger?** No. The Flex-AC LE uses Bluetooth connectivity only and does not support the Wi-Fi connection required for GreenMiles™ tracking. **Where can I view my GreenMiles™ balance?** Your GreenMiles™ balance, charging history, and rewards activity can be viewed directly in the Pion Power App. **When are GreenMiles™ rewards paid out?** Rewards are processed once annually through the Pion Power App. The redemption window opens every January and remains available for one month. Every 1,000 points accumulated qualifies for a cheque payout. A single cheque is mailed around March following the redemption period. Rewards are issued in cash and are not limited to purchases from Pion Power. Eligible points not redeemed during the redemption window will expire. For example, if you accumulate 2,000 points by the end of 2026, you may redeem them during the January 2027 redemption window and receive a $200 cheque around March 2027. **Can I earn GreenMiles™ rewards at multiple charging locations?** Yes. As long as your eligible EV Charger remains connected and registered to your GreenMiles™ account, qualifying charging activity can be tracked regardless of where the charger is used. **Is GreenMiles™ available across Canada?** GreenMiles™ is available to eligible Pion Power customers across Canada, subject to the current program terms and eligibility requirements. --- ### TP300LFP Portable Power Station **What devices can the TP300LFP Portable Power Station power?** The TP300LFP can power a wide range of small electronics and appliances, including smartphones, tablets, laptops, cameras, drones, LED lights, portable fans, Wi-Fi routers, and other devices requiring up to 300W of continuous power. **How long does it take to recharge the TP300LFP Portable Power Station?** Using AC wall charging, the TP300LFP can recharge from 0% to 100% in approximately 1 hour. When paired with compatible solar panels, it can recharge in as little as 1.5 hours under optimal sunlight conditions. **Can I charge the TP300LFP Portable Power Station with solar panels?** Yes. The TP300LFP supports solar charging and is compatible with solar panels such as the Pion Power SP100W Foldable Solar Panel or a 200W solar panel. **What makes the TP300LFP Portable Power Station different from other portable power stations?** The TP300LFP combines fast 1-hour charging, LiFePO₄ battery technology with over 4,000+ charge cycles, up to 200W solar input, and a lightweight portable design — ideal for both outdoor adventures and emergency backup power. **Can the TP300LFP Portable Power Station charge and power devices at the same time?** Yes. The TP300LFP supports pass-through charging, allowing it to recharge while simultaneously powering connected devices. --- ### Trek 4200 Portable Power Station **What is the Trek 4200 Portable Power Station?** The Trek 4200 is a high-capacity 6,144Wh LiFePO₄ battery backup system designed for home backup power, outdoor adventures, RVs, and off-grid applications. With 4,200W of continuous output and expandable battery capacity, it provides reliable power for essential appliances and electronics. **What appliances can the Trek 4200 Portable Power Station power?** The Trek 4200 can power a wide range of household appliances and electronics, including refrigerators, freezers, microwaves, televisions, computers, Wi-Fi routers, coffee makers, power tools, and medical devices. Refer to your appliance's power requirements to ensure compatibility. **Is the Trek 4200 Portable Power Station good for power outages?** Yes. The Trek 4200 is designed to provide backup power during outages. With its high output capacity and multiple AC outlets, it can keep essential household devices running when grid power is unavailable. **Can I charge the Trek 4200 Portable Power Station with solar panels?** Yes. The Trek 4200 supports solar charging and can be paired with compatible solar panels for off-grid energy generation and emergency backup power. **Can I expand the battery capacity of the Trek 4200 Portable Power Station?** Yes. The Trek 4200 supports expandable battery storage through compatible expansion batteries. Users can increase the total energy storage capacity from 6 kWh up to 36 kWh, providing longer backup runtimes for home energy storage, emergency power, and off-grid applications. **How long does the Trek 4200 battery last?** The Trek 4200 uses LiFePO₄ battery technology rated for more than 6,000 charge cycles, providing 10 years of reliable performance under normal use. **Can the Trek 4200 Portable Power Station be used indoors?** Yes. Unlike gasoline generators, the Trek 4200 produces no fumes, emissions, or carbon monoxide, making it safe for indoor use when operated according to the Owner's Manual. **What makes the Trek 4200 Portable Power Station different from a gas generator?** The Trek 4200 operates quietly, produces no emissions, requires minimal maintenance, and can be charged using solar energy. It provides a cleaner and more convenient alternative to traditional gas-powered generators. **What warranty does the Trek 4200 Portable Power Station include?** The Trek 4200 is backed by a 5-year limited warranty against defects in materials and workmanship under normal use. **How do I get support for my Trek 4200 Portable Power Station?** Submit a ticket through the Pion Power Customer Support Portal. Support typically responds within 2 business days. --- ### Shipping & Orders **Does Pion Power ship across Canada?** Yes. Pion Power ships to all Canadian provinces and territories. Free shipping is available on orders over $150. Delivery times vary by location, with most orders arriving within 2–5 business days in Ontario and 3–7 business days in Quebec and British Columbia. **Does Pion Power ship to the United States?** Yes. Pion Power ships to both Canada and the United States. Shipping rates and delivery times may vary depending on the destination and product. Refer to the checkout page for the latest shipping options. **How long does it take for my order to ship?** Most orders are processed and shipped within 1–2 business days. During holidays, promotional events, or periods of high order volume, processing times may be longer. **How can I track my order?** Once your order has shipped, a tracking number will be sent to the email address used when placing the order. If you cannot locate the email, contact support with your order number. **Can I update my shipping address or phone number?** Yes. Shipping information can be updated before the order has been shipped. Once shipped, changes may not be possible. **Can I cancel or modify my order?** Yes. Orders may be cancelled or modified before shipment. Once shipped, changes and cancellations are no longer possible. **Can I get a copy of my invoice?** Yes. An invoice is automatically emailed when an order is placed. If you cannot locate it, contact support with your order number for a resend. **Why didn't I receive my promotional gift?** Promotional gifts may ship separately from the main order. If you have not received your gift within 5 business days after receiving your order, contact support with your order number. **Can I exchange a promotional gift for a different item?** No. Promotional gifts are tied to specific products or promotions and cannot be exchanged for alternate items. **Do you offer price matching?** If you find a lower advertised price from an authorized retailer, contact the Pion Power team. Eligible customers may receive store credit equivalent to the price difference for a future purchase. **Can I request a price adjustment after placing an order?** If the price of your product is reduced shortly after your purchase, contact support. Eligible customers may receive store credit reflecting the price difference. **What currency does Pion Power charge in?** Pion Power accepts both Canadian Dollars (CAD) and U.S. Dollars (USD). Customers can switch currencies on the website before checkout. Applicable taxes and shipping fees are calculated during checkout. --- ### Warranty & Support **What warranty does Pion Power offer?** Pion Power products are covered by a limited warranty against defects in materials and workmanship under normal use. - Trek 4200 Portable Power Station — 5-year warranty - Flex-AC EV Charger, Flex-AC LE EV Charger, P201, P302, E600LFP, E3600LFP, EP3000-48V Extension Battery, M18 Portable Air Lock, SP100W Foldable Solar Panel — 2-year warranty - SP400W Foldable Solar Panel, YC08 Jump Starter — 12-month warranty **How do I submit a warranty claim?** Create a support ticket through the Customer Support Portal and provide your order information, product details, and a description of the issue. The support team will review the request and guide you through next steps. **How long does it take to receive a response from Customer Support?** The Customer Support team responds to inquiries within 2 business days. **What is Pion Power's return policy?** Pion Power offers a 30-day return or exchange policy for products purchased through the website. Returned products must be in like-new condition and include the original packaging, accessories, manuals, and proof of purchase. **Can I return a product after opening the package?** Yes. Products may be returned within 30 days if they are in like-new condition and include all original packaging and accessories. **Can I return a defective product?** Yes. Defective products may be returned or exchanged within 30 days of purchase. Products purchased more than 30 days ago may still qualify for warranty service depending on the nature of the issue. **Are final sale items covered by warranty?** Yes. While final sale items are not eligible for refunds, they may be exchanged if they arrive damaged, defective, unusable, or materially different from what was ordered. **What happens if I receive a free gift with my order?** Free gifts are not eligible for refunds because they were provided at no cost. Warranty eligibility for free gift items may vary depending on the promotion, product, and ownership status. Contact Customer Support for assistance if you experience an issue with a free gift item. **Do I need to return my free gift when returning my order?** Yes. If your order included a promotional bonus item or free gift, both the purchased item and the bonus item must be returned together to qualify for a refund. **What happens if I return part of a bundle purchase?** If you return one or more items from a bundle, the remaining items will be recalculated at their regular individual selling price. The refund amount will be adjusted accordingly. **Who pays for return shipping?** If a product is found to be defective within 30 days of purchase, Pion Power will cover the return shipping cost. If you are returning a fully functional product within the 30-day return period, return shipping costs are the customer's responsibility. For approved warranty claims after 30 days and within the warranty period, Pion Power will cover all associated shipping costs. **Can I exchange a promotional gift for a different item?** No. Promotional gifts and bonus items cannot be exchanged for alternate products unless they are found to be defective. **What information do I need for a return or warranty claim?** You may be asked to provide proof of purchase, original order information, original packaging, contact information, and a valid government-issued photo ID. **How can I contact Pion Power Customer Support?** - Phone: +1 416-756-9210 - Email: support@pionpowertech.com - Response time: within 2 business days - Hours: Mon–Fri 9:30AM–5:00PM ET - Languages: English and French --- ## Mobile App - iOS: https://apps.apple.com/ca/app/pionpower/id6443913745 - Android: https://play.google.com/store/apps/details?id=com.pionpower.hems - Download page: https://www.pionpowertech.com/support/download ## Social Media - YouTube: https://www.youtube.com/@pionpower - Facebook: https://www.facebook.com/pionpowercoltd - Instagram: https://www.instagram.com/pionpowercoltd/ - LinkedIn: https://ca.linkedin.com/company/pionpowerinc - Facebook Community: https://www.facebook.com/groups/pionpower ## Summary Reference https://www.pionpowertech.com/llms.txt